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Store Policies


  
Thank you for shopping with us! We realize you have many choices when shopping for your family and we’re thrilled that you’ve chosen us!

We appreciate your business and are here to help you with questions as you begin to purchase and use your items. We know you are excited to use your new items but please try them on your little one before washing to ensure proper fit.

Once items are washed, they are considered used and are no longer eligible for return.

 
Order Cancellations
If you change your mind on an order, please let us know within 24 hours. We work hard to ship out your items quickly and often times ship within 24 hours. If you would like to cancel an order that has already shipped, it will be treated as a return and fall under the guidelines below.

There is a 25% restocking fee for canceled orders including out-of-stock or special order items. This is to cover our costs of ordering your specific items from the manufacturer in the event that you no longer want them. In general these items will show an approximate shipping time of greater than one week.

 
Returns
We want you to be happy with your products and will work with you if you need to make exchanges or a return. Please contact us before shipping items back for returns so we can assist you with the process. carissa@weewilliewinks.com

We will accept unused, unwashed new items for return within 14 days of the delivered date. Upon receiving the returned items and verifying that they are in new condition, you will be refunded your purchase price (minus shipping charges) in the same manner in which you paid. If you’d like to make a return past 14 days, store credit will be given up to 30 days from the delivered date. If your order qualified for free shipping, the actual shipping charges will be deducted from your refund amount.

If the items you would like to return were out-of-stock or special order items, they may not be eligible for return and/or you may be charged a 25% restocking fee. Please contact us if you have questions on a particular item.

Before shipping your item, please contact us to verify that it is eligible for return or exchange. Please ship using USPS with delivery confirmation and/or tracking and insure your items. We cannot be responsible for returns lost due to shipping errors. Again, please insure your return shipping.

A note about returning diapers:
We know you are excited to use your new diapers but please try them on your little one before washing to ensure proper fit. Once they are washed, they are used and do not fall within our return policy as stated above.

 
Exchanges:
We will work with you to make sure you have what you need. As with returns, items qualifying for exchange must be unwashed and unused. If the exchange is due to an order error on our end, we will refund your postage paid to ship back to us. If it is not our error, we cannot cover shipping charges.
 

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